otrs_connector
FreeA Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).
otrs_connector is a Ruby library that serves as a wrapper for the OTRS Generic Interface (REST API). It enables developers to automate ticket workflows and manage Configuration Items (CIs) within the CMDB. Since the library is based on the standard OTRS REST interface, it remains compatible with modern forks like Znuny and OTOBO that have maintained this API structure. The gem provides an object-oriented interface for common operations such as searching for tickets or retrieving CI attributes.
Features
Ticket Management
Allows creating, updating, retrieving, and searching for tickets via the REST API.
CMDB Integration
Provides access to Configuration Items (CIs) within the OTRS CMDB.
REST API Wrapper
A native Ruby wrapper that abstracts the complexity of direct REST calls.
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