Ruby

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

The official Ruby library for interacting with the Zammad REST API, enabling programmatic management of tickets, users, and organizations.

A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).

Official Ruby client library for interacting with the Zammad REST API.

A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.