lita-otrs
FreeA Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.
lita-otrs is a handler for the Lita chatbot framework that provides seamless integration with OTRS (Open Ticket Request System). By leveraging the OTRS Generic Interface (REST API), this plugin allows teams to retrieve ticket information without leaving their chat environment (such as Slack, IRC, or HipChat). It is particularly useful for support teams employing ChatOps workflows to increase transparency and response speed for ticket inquiries. The plugin requires a configured REST interface on the OTRS instance.
Features
Ticket Search
Search for OTRS tickets directly from your chat client using keywords.
Show Ticket Details
Display detailed information about a ticket, including status, priority, and subject, using the ticket ID.
Ticket Linking
Generate direct web links to OTRS tickets for quick access via the browser.
Related packages
OTOBO Rocket.Chat Integration
Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.
Free
addchat-laravel
AddChat Laravel is a Laravel chat package. Live chat widget for Laravel that also includes multi-user chat, group permissions, customer support chat & more.
Free
agent-desk
Open-source AI customer support system. AI-first support, human-ready operations.
Free