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OTRS Ticket Notification to MS Teams Channel

Free

An OTRS/Znuny event module that enables sending ticket notifications to Microsoft Teams channels via webhooks.

This module provides a seamless integration between OTRS/Znuny and Microsoft Teams. It leverages Teams' "Incoming Webhook" functionality to send real-time updates about ticket activities. Administrators can define which events (e.g., TicketCreate, TicketQueueUpdate) should trigger a notification. Configuration is handled flexibly via the System Configuration (SysConfig), allowing for proxy settings and specific webhook URLs for different queues. This enhances support team response times by providing immediate visibility within the communication channels they already use.

Features

  • Microsoft Teams Integration

    Enables sending ticket notifications directly to Microsoft Teams channels.

  • Event-based Notifications

    Automatically triggers on ticket events such as creation, state updates, or owner changes.

  • Queue-specific Webhooks

    Supports configuring different webhooks per queue for targeted notifications.

  • Proxy Support

    Includes support for proxy servers in restricted network environments.

Categories

Microsoft TeamsNotificationsWebhooksIntegrationIntegrations & APICommunication

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