TicketMenuExternalLink
FreeAdds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.
This package adds a new entry to the ticket menu in the zoom view. The link target (URL) can be freely defined in the system configuration. A powerful feature is the support for OTRS/Znuny smart tags, allowing you to pass the TicketID, TicketNumber, or other attributes directly to external systems (e.g., a CRM, documentation, or a custom web app).
Features
Dynamic Placeholders
Use ticket attributes like TicketNumber or Queue in the external URL.
Customizable UI
Define the link text, description, and CSS classes for the menu entry.
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