Znuny-QuickDelete
FreeAdds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.
Znuny-QuickDelete is an extension for Znuny and OTRS Community Edition designed to streamline the ticket deletion process for agents. Instead of navigating the standard multi-step deletion dialog, this package adds a direct 'Quick Delete' link to the ticket action menu. This is particularly useful for help desks that frequently need to remove test tickets, spam, or duplicates. The feature can be fine-tuned via system configuration to ensure only authorized agents have the ability to delete tickets.
Features
Quick Delete Action
Adds a 'Quick Delete' button directly to the action bar in the ticket zoom view.
Efficient Workflow
Allows deleting tickets with minimal steps, optionally bypassing additional confirmation dialogs.
Permission Control
Access to the delete function can be restricted via system configuration based on groups or roles.
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