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Ticket Dynamic Fields Widget

Free

by Lucas Saan (Lucsaan)individual

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

This OTOBO add-on introduces a dedicated widget in the ticket zoom view (AgentTicketZoom). By default, agents often have to open separate dialogs like "Free Fields" or "Decision" to edit dynamic fields. With this widget, configured dynamic fields are displayed directly in the sidebar or a content block and can be edited immediately. This is particularly useful for processes where metadata needs to be updated frequently during ticket processing. The widget integrates seamlessly into the modern OTOBO interface and improves the user experience by reducing context switches.

Features

  • Direct Editing in Ticket Zoom

    Allows editing dynamic fields directly within the ticket zoom view without the need to open an additional window or dialog.

  • Configurable Field Display

    Administrators can define which dynamic fields should be displayed in the widget to maintain clarity.

  • Workflow Optimization

    Significantly reduces the number of clicks and page transitions when maintaining ticket metadata.

Categories

Dynamic FieldsTicket ZoomUI EnhancementWidgetDesign & VisualITSM

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