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mcp-otobo

Free

by Dominik Nussbaumindividual

A Model Context Protocol (MCP) server that enables AI assistants to interact with OTOBO ticket systems.

mcp-otobo is a Model Context Protocol (MCP) server that provides a bridge between AI assistants (like Claude) and the OTOBO ticket system. By leveraging the OTOBO Generic Interface REST API, it allows LLMs to perform actions such as searching for tickets, viewing ticket history, and managing ticket states directly within the AI's context. The tool provides specific functions (tools) that can be called by AI models to automate complex support workflows.

Features

  • Search Tickets

    Search for tickets using various criteria via the OTOBO REST API.

  • Get Ticket Details

    Retrieve detailed information about a specific ticket.

  • Create Ticket

    Create a new ticket in the OTOBO system.

  • Update Ticket

    Update existing ticket properties like state or priority.

  • Add Article

    Add a new article or note to an existing ticket.

Categories

MCPAILLMClaudeREST APIIntegrations & APIAI & Automation

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