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Heptacom Shopware Zammad Tickets From Orders

Free

by HEPTACOM GmbHcompany

A Shopware 5 extension for creating Zammad tickets directly from customer orders to optimize support workflows.

This plugin integrates the Zammad ticketing system into the Shopware 5 backend. It enables shop operators to handle support requests more efficiently by allowing the creation of tickets directly from the order management interface. Relevant order data and customer information are automatically transmitted to Zammad, reducing processing time and simplifying the assignment of inquiries to specific transactions. It is ideal for e-commerce businesses using Zammad as their central helpdesk system.

Features

  • Ticket Creation from Orders

    Allows the creation of support tickets directly from the Shopware order overview.

  • Order Linking

    Automatically links Zammad tickets with the corresponding Shopware orders for better context.

  • Data Transfer

    Transfers customer data from the order directly into the Zammad ticket.

Categories

ShopwareE-CommerceIntegrationTicketingIntegrations & API

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