Redmine Zammad Plugin
Freeby dpoe2016individual
A Redmine plugin for linking Redmine issues with Zammad tickets to improve cross-system collaboration.
The Redmine Zammad Plugin is an extension for Redmine that builds a bridge to the Zammad helpdesk. It adds a specific field to Redmine issues where the associated Zammad ticket number can be entered. This allows teams to correlate communication in the support system directly with the corresponding development tasks in Redmine. Through automatic linking, users can switch between systems with a single click, increasing transparency and efficiency when handling customer requests.
Features
Ticket Linking
Allows storing Zammad ticket IDs directly within Redmine issues.
Direct Navigation
Generates clickable links that lead directly to the corresponding ticket in the Zammad instance.
Workflow Integration
Improves the workflow between support (Zammad) and development (Redmine).
Related packages
OTOBO Rocket.Chat Integration
Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.
Free
addchat-laravel
AddChat Laravel is a Laravel chat package. Live chat widget for Laravel that also includes multi-user chat, group permissions, customer support chat & more.
Free
agent-desk
Open-source AI customer support system. AI-first support, human-ready operations.
Free