Open ITSM Hub
Deutsch

slack2zammad

Featured Free

by TechNativecompany

A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.

slack2zammad is a Python-based integration tool that bridges Slack and Zammad. Built with the Slack Bolt framework, it allows users to use a 'Create Zammad Ticket' message shortcut in Slack. The application extracts the message content and creates a corresponding ticket in Zammad via its REST API. It is designed to help teams transition informal requests from Slack channels into structured helpdesk workflows. The application supports Slack's Socket Mode, simplifying deployment in internal networks without the need for public endpoints.

Features

  • Slack Message Shortcut

    Adds a context menu entry to Slack messages for instant ticket creation in Zammad.

  • Socket Mode Support

    Allows the app to run behind firewalls without requiring a public URL (webhook endpoint) via Slack Socket Mode.

  • Environment Configuration

    Simple configuration via environment variables for Zammad URL, user credentials, and Slack tokens.

Categories

SlackIntegrationpythonBoltautomationIntegrations & APICommunication

Related packages

OTOBO Rocket.Chat Integration

Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.

OTOBO
Free

addchat-laravel

AddChat Laravel is a Laravel chat package. Live chat widget for Laravel that also includes multi-user chat, group permissions, customer support chat & more.

Free

agent-desk

Open-source AI customer support system. AI-first support, human-ready operations.

Free