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matrix-zammad

Featured Free

by Half-Shot (Will Hunt)individual

A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms and allows basic ticket interaction.

matrix-zammad is an application service that bridges the Matrix communication protocol with the Zammad ticketing system. It allows teams to stay updated on ticket activities without leaving their chat client. The bridge supports receiving notifications via Zammad webhooks and performing actions like replying to tickets or creating new ones via the Zammad API. Note: The repository has been archived by the maintainer but remains a reference implementation for Matrix-Zammad integrations.

Features

  • Notification Sync

    Forwards Zammad events such as new tickets or status changes to Matrix rooms in real-time.

  • Chat-to-Ticket Creation

    Allows creating Zammad tickets directly from Matrix messages using bot commands.

  • Bi-directional Communication

    Users can post replies to Zammad tickets directly from the Matrix interface.

Categories

MatrixBridgeChatOpsNotificationsIntegrations & APICommunication

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