otai-base
FreeBase package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.
otai-base is the foundational Python library for the Open Ticket AI (OTAI) project. It provides the core abstractions, data models (UnifiedTicket), and communication interfaces required to integrate Artificial Intelligence (LLMs) into ITSM workflows. The library serves as the base for system-specific connectors, enabling unified automation regardless of the backend system used. It is primarily designed for integration with OTOBO, Znuny, and Zammad.
Features
AI Abstractions
Provides the core abstractions for LLM providers and AI pipes.
Unified Ticket Model
Standardized data structure for tickets across different ITSM systems.
Pipe Architecture
Composable workflow components for fetching, processing, and updating tickets.
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