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Open Ticket AI

Free

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

Open Ticket AI is a Python-based, on-premise automation engine designed to bridge the gap between traditional ITSM systems and modern Large Language Models (LLMs). It connects to systems like Znuny, OTOBO, and Zammad via their APIs, fetches new tickets, and uses AI to determine categories, priorities, or generate summaries. The system is built on a flexible, plugin-based pipeline architecture, allowing for custom data enrichment and routing logic. It is designed for high-security environments and supports fully local inference to ensure data sovereignty.

Features

  • Intelligent Ticket Classification

    Automatically assigns queues, types, and priorities based on ticket content.

  • Automated Routing

    Routes tickets to the correct department or agent using AI-driven logic.

  • Ticket Summarization

    Generates concise summaries of long ticket threads for faster processing.

  • Local & Cloud LLM Support

    Works with local models (Ollama, Hugging Face) for maximum data privacy or cloud APIs like OpenAI.

Categories

AILLMautomationTicket ClassificationMiddlewareMachine LearningHugging FaceTicket CategorizationTicketingUnified APIOn-Premisepython +2

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