GenericAgentTicketArchive
Freeby LigeroSmartcommunity
Script and example for ticket archiving via command line for LigeroSmart and Znuny.
This repository provides a practical script and configuration examples for archiving tickets in OTRS-based systems such as LigeroSmart or Znuny. It utilizes the GenericAgent module to identify tickets based on defined criteria and move them to an archived state. This is particularly useful for systems with very large datasets to maintain high performance of the active ticket tables. The tool is executed via the command line and can be easily integrated into cron jobs.
Features
Command Line Interface (CLI)
Allows triggering ticket archiving processes directly from the terminal.
GenericAgent Integration
Utilizes the established GenericAgent framework of OTRS/Znuny for ticket processing.
Performance Optimization
Improves system speed by moving old tickets into archive tables.