Agent Management
Packages tagged with Agent Management.
Packages
OTOBO Ticket Load Balancer
Automatic ticket distribution based on workload, availability, and priority to prevent team overload.
Free
OTRS Ticket Auto Allocation
by Mohd Azfar
Automatically assigns incoming tickets to agents based on group membership and queue.
Free
Znuny4OTRS-SessionMaxIdleTimePreference
by Znuny GmbH
Allows administrators to define individual session idle timeout limits for agents, overriding the global system default.
Free