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AISummaryPackage

Free

AI Ticket & article Summarization package for OTOBO with provider configuration, custom prompts, tag support, internal summary articles.

This package integrates AI capabilities into OTOBO to automatically or manually summarize long ticket threads and articles. It supports multiple providers like OpenAI and Azure OpenAI. Users can define custom prompts to tailor the summary style and automatically tag tickets based on the generated content. Summaries are stored as internal articles to keep the communication history clean while providing quick insights for agents.

Features

  • AI Ticket Summarization

    Generates concise summaries of entire ticket conversations directly in the Ticket Zoom view.

  • AI Article Summarization

    Allows agents to summarize individual articles within a ticket for quick reading.

  • Provider Configuration

    Supports multiple AI providers including OpenAI and Azure OpenAI with easy API key management.

  • Custom Prompts

    Define custom instructions for the AI to control the tone, length, and focus of the summaries.

Categories

AIOpenAIChatGPTSummarizationIntegrations & APIAI & Automation

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