RB
Rohit Basu
individual IN
Rohit Basu is an open-source developer specializing in the OTRS (Open Ticket Request System) ecosystem. He is the creator of several community-focused modules, including OTRS Ticket Auto Assignment and enhanced escalation management tools, which help organizations automate and optimize service desk workflows.
Services & Support
Custom plugin development
Veröffentlichte Pakete
OTRS-Kernel-Module-TicketAutoAssignment
by Rohit Basu
A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.
Free
Multilevel Escalation for OTRS
by Rohit Basu
Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.
Free