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IntakeShield

Free

Security and spam protection for Zammad featuring whitelisting, signup CAPTCHA, and automated spam cleanup.

IntakeShield is a specialized security extension for Zammad helpdesk systems. The package addresses critical issues such as spam registrations and the influx of unwanted tickets. It provides administrators with tools to implement whitelists and blacklists for domains and email addresses. A key feature is the integration of CAPTCHAs into the registration process to fend off automated bot attacks. Additionally, IntakeShield supports data privacy compliance (GDPR) through an automated cleanup mechanism that permanently removes tickets marked as spam from the system after a configurable period.

Features

  • Whitelist & Blacklist

    Allows precise control over which email addresses or domains are permitted to create tickets or register.

  • Signup CAPTCHA

    Integrates CAPTCHA solutions (such as Friendly Captcha or Google reCAPTCHA) into the public signup form to prevent bot registrations.

  • Automated Spam Cleanup

    Automates the deletion of spam tickets after a defined period for GDPR compliance and system maintenance.

Categories

SecuritySpamCAPTCHAGDPRPrivacySpam Protection

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