lives.SacAutoatendimento
Freeby LigeroSmartcommunity
Configuration examples and notes for implementing a Self-Service SAC process in LigeroSmart.
This repository contains materials from a technical live session by LigeroSmart, focusing on Self-Service (Autoatendimento) configurations. It provides practical examples of Process Management (YAML) and Access Control Lists (ACL) specifically designed to automate customer service workflows within the LigeroSmart ITSM platform. The configurations serve as a template for implementing an automated SAC (Customer Service) process.
Features
Process Management Templates
Pre-configured Process Management YAML files to automate customer service workflows.
ACL Examples
Access Control List examples to control field visibility and state transitions based on process status.
Categories
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