MarkTicketSeen
FreeAdds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.
This extension for Znuny and OTRS adds a convenient 'Mark as seen' button to the ticket menu in the zoom view. By default, agents must click through every single article to clear the 'unseen' status (indicated by the star icon). With this package, a single click marks all articles of the ticket as read for the current agent, significantly improving workflow efficiency for tickets with high article counts.
Features
Mark as Seen Button
Adds a new menu item to the ticket zoom view to mark all articles as seen.