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@otrs/client-lib

Free

by Jake Morrisindividual

Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.

@otrs/client-lib is the official JavaScript/TypeScript library provided by OTRS AG for interacting with the OTRS backend. Primarily developed for the new "External Interface" (customer portal) starting with OTRS 7, it remains compatible with open-source forks like Znuny and OTOBO due to the standardized Generic Interface (REST). The library abstracts the complexity of API calls and provides developers with a structured way to build custom frontends or integrations.

Features

  • REST API Client

    Facilitates easy communication with the OTRS Generic Interface via REST web services.

  • TypeScript Support

    Provides full type definitions for OTRS objects and API responses for safer development.

  • Authentication & Sessions

    Integrated session management and support for token-based authentication.

Categories

JavaScriptTypeScriptREST APIGeneric InterfaceIntegrationIntegrations & API

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