WarnActiveFilters
Freeby Perl-Services.decompany
Displays warnings when filters are active in the ticket overview to prevent confusion.
In the ticket overview of Znuny and OTRS (especially in Medium and Preview views), it is easy to overlook that a filter is active. Since the "clear filter" icon is less prominent in these views compared to the Small view, agents may get the false impression that no tickets are available in a queue.
The WarnActiveFilters package solves this issue by displaying a clear warning message as soon as filter criteria are applied. This significantly improves the User Experience (UX) for agents and reduces internal support queries regarding "missing" tickets.
Features
Active Filter Warning
Displays a prominent warning message in the ticket overview (Medium and Preview views) when a filter is active.
Confusion Prevention
Prevents agents from mistakenly assuming a queue is empty just because a filter is applied.