Znuny4OTRS-ShowPendingTimeIfNeeded
Freeby Znuny GmbHcompany
Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.
This add-on improves the user interface of the TicketZoom view in Znuny and OTRS by dynamically showing or hiding the pending time selection. By default, the system may display the pending time field even when it is not relevant for the current ticket state. This package ensures that the field is only visible when a pending state is actually active or selected. This reduces clutter in the sidebar and prevents potential confusion for agents by hiding irrelevant input fields.
Features
Dynamic Visibility
Automatically hides the pending time field when the ticket state is not a pending state.
Seamless Integration
Uses an output filter to optimize the user interface without manual intervention.
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