Compliance

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

IT Risk Management extension for OTRS/Znuny for assessing and treating IT risks.

Forces agents to link a FAQ article before a ticket can be closed.

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

Advanced password policy management for agents and customers in Znuny and OTRS.