Efficiency

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

Allows defining a default next ticket state for each response template for automatic pre-selection.

Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.