it@M (Landeshauptstadt München)
companyit@M is the central IT service provider for the City of Munich (Landeshauptstadt München). As a key driver of digital sovereignty, the organization focuses on open-source software and vendor-neutral solutions for public administration. it@M contributes significantly to the ITSM ecosystem by developing and sharing extensions for the Zammad ticketing system, including AI-powered integrations, LDAP synchronization tools, and authentication plugins tailored for municipal services.
Services & Support
Custom plugin development
Veröffentlichte Pakete
Zammad LDAP Sync
by it@M (Landeshauptstadt München)
A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.
Zammad AI (it@M Integration Layer)
by it@M (Landeshauptstadt München)
A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.