MarkIrrelevantArticles
FreeMark articles as irrelevant to hide them from the ticket zoom view.
The MarkIrrelevantArticles package provides a simple way to improve clarity in tickets with many articles. Agents can mark articles that are not relevant to the current processing status (e.g., automatic receipts or short thank-you notes) as irrelevant. These articles can then be hidden via a button in the ticket zoom view, ensuring that only essential information remains visible. The marking can be toggled or removed at any time.
Features
Mark articles as irrelevant
Allows agents to mark individual articles within a ticket as irrelevant.
Hide articles
Irrelevant articles can be hidden in the ticket zoom view to improve clarity.
Visibility toggle
A toggle in the ticket view allows for quick showing or hiding of marked articles.
Related packages
ArticleUnseen
Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.
Free
CallDashboardElement
by Perl-Services.de
Call and display a single dashboard widget via a direct URL.
Free
ChangeCustomerRecipientType
Adds buttons to easily move recipients between To, Cc, and Bcc fields.
Free