OTAI Desk

Active

AI-first, open-source helpdesk built on the Open Ticket AI stack — on-premise, GDPR-ready, with local LLMs, RAG deflection, and connectors to Zammad, Znuny, OTOBO, and Jira.

Website Repository Docs

Sprache

Python

Architektur

Python, Docker, On-Premise LLMs, RAG, REST API connectors

Lizenz

LGPL-2.1 (Open Ticket AI Runtime)

Paketformat

pip

Erstveröffentlichung

2025

Verwandte Systeme

OTRS Community Edition

Inactive

The original open-source ITSM platform (retired in 2021). Foundation for Znuny, OTOBO, and KIX forks.

PerlGNU GPL v3.0

Zammad

Active

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

RubyGNU AGPL v3.0