Agent Productivity

Dashboard widget to get an overview of accounted times for the agent.

Dashboard widget showing the current agent's accounted times for the day, week, and month.

Automatically locks a ticket when an agent opens the ticket zoom view.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

Adds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.