Document Management

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.