Middleware

A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.