CustomerSelfRegistrationCreateTicket
FreeAutomatically creates a ticket when a new customer user registers.
This add-on for OTRS and Znuny automates the customer registration process by creating a ticket immediately when a new customer user signs up via the customer interface. This ensures that the service team is promptly informed about new users and can track necessary onboarding steps (such as verifying permissions or assigning company IDs) directly within the ticket system. All ticket parameters, including target queue, owner, state, and priority, are flexibly configurable.
Features
Automatic Ticket Creation
Automatically generates a ticket as soon as a new customer registers via the web interface.
Configurable Ticket Attributes
Allows defining default values such as queue, state, and priority for the new ticket.
Customizable Templates
Subject and body of the created ticket can be customized via SysConfig.
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