CustomerUserImportExport

Free

by PerlServicescommunity

CSV-based import and export of customer users for OTRS, Znuny, and OTOBO.

This package extends the standard Import/Export module of OTRS, Znuny, and OTOBO with a backend for customer users. It enables bulk import and export of customer data in CSV format. Administrators can manage mappings for various customer backends (e.g., DB, LDAP). Advanced features include setting default values for mandatory fields like email or validity, forcing imports into specific backends, and automatically generating Customer IDs from email domains. It is an essential tool for migrations and regular maintenance of customer records.

Features

  • CSV Import/Export

    Import and export customer users via CSV files within the standard Import/Export module.

  • Automatic Mappings

    Automatically creates import/export mappings for all registered customer backends upon installation.

  • Password Options

    Allows resetting passwords to the username (with optional suffix) during data updates.

  • Domain Mapping

    Automatically maps email domains to Customer IDs based on configuration settings.

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