otrs.Forms
Freeby Complementocompany
Advanced form builder for OTRS-based systems to create structured input masks.
otrs.Forms is an extension for OTRS-based systems (such as Znuny and Ligero) that replaces standard ticket masks with highly configurable forms. Administrators can define specific forms for different processes, validate fields, and map data directly into dynamic fields. This improves data quality and leads to a more intuitive user experience for both agents and customers in the web portal.
Features
Custom Form Creation
Allows designing individual input masks for different ticket types.
Field Mapping
Links form fields directly to dynamic fields or ticket attributes.
Validation & Required Fields
Ensures all required information is captured during ticket creation.
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