otrs.QuickReplyButton
Freeby Complementocompany
Adds a reply button to the ticket zoom screen that opens a predefined response template.
This OTRS package adds a "Quick Reply" button to the ticket zoom screen. It allows agents to reply to a ticket using a predefined response template with a single click, improving efficiency for common responses. The module is particularly useful for support teams that frequently use standardized answers.
Features
Quick Reply Button
Adds a dedicated button to the ticket menu for immediate replies.
Template Pre-selection
Automatically loads a specific response template when the button is clicked.
Related packages
Advanced Attachments
by Znuny GmbH
Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.
ArticleUnseen
Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.
Free
CopyTicketNumberToClipboard
Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.
Free