otrs.ServiceTicketQueue
Freeby Complementocompany
Automatically moves tickets to a specific queue based on the selected service.
otrs.ServiceTicketQueue is an extension for OTRS-based systems that automates ticket routing. The module allows administrators to define specific target queues for individual services. As soon as an agent or customer selects a service for a ticket, the system automatically moves the ticket to the designated queue. This reduces the manual effort for ticket distribution and ensures that requests land immediately with the correct specialist department. The package is particularly valuable for organizations with a service-oriented support structure.
Features
Service-to-Queue Mapping
Allows defining a mapping table between services and target queues.
Automatic Ticket Routing
Automatically moves tickets upon creation or service update.
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