otrs.ServiceTicketType
Freeby Complementocompany
Automatically sets the ticket type based on the selected service.
This module allows the association of a Ticket Type with a Service. When a user selects a service in the interface, the system automatically changes the ticket type to the one configured for that service. This is particularly useful for ensuring that incidents, service requests, or other types are correctly categorized without manual intervention. It reduces human error during ticket creation and ensures a consistent data basis for reporting.
Features
Service-Type Mapping
Allows defining rules for which ticket type is automatically selected when a specific service is chosen.
Automatic Update
Updates the ticket type in real-time on creation and zoom screens as soon as the service is changed.
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