Perl-Services Znuny & OTOBO Extensions
Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.
Perl-Services (Renée Bäcker) offers an extensive range of professional extensions for Znuny, OTOBO, and OTRS Community Edition. These modules are designed to increase helpdesk workflow efficiency, optimize the user interface, and map complex business processes. The portfolio includes both free open-source packages and commercial 'Pro' add-ons, providing features such as checklists, templates, advanced search capabilities, and database integrations.
Features
Ticket Checklist
Allows creating and managing task lists directly within a ticket.
QuickClose
Enables closing tickets with a single click using predefined texts and states.
Advanced Attachments
Advanced management, preview, and reuse of ticket attachments.
Related packages
Advanced Attachments
by Znuny GmbH
Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.
ArticleUnseen
Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.
Free
CallDashboardElement
by Perl-Services.de
Call and display a single dashboard widget via a direct URL.
Free