Incident Management

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

PinkVerify certified ITIL 4 practices for KIX Pro, including preconfigured workflows for Change, Problem, and Release Management.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.