otrs.DynamicFieldCustomerUser
Freeby Complementocompany
Adds a dynamic field type to select and store a customer user in tickets.
This extension adds a new dynamic field type 'CustomerUser' to the system. It allows agents to select a customer user from the existing customer database within ticket screens. This is particularly useful for linking secondary contacts, supervisors, or specific stakeholders to a ticket without changing the primary customer user. The field stores the login of the selected user and can be integrated into various views such as Ticket Zoom or Creation screens.
Features
New Dynamic Field Type "CustomerUser"
Adds a specialized field type that pulls data directly from the customer user backend.
Searchable Selection
Provides an autocomplete search to find and select customer users easily.
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