otrs.MultilevelServiceSelection
Freeby Complementocompany
Multi-level service selection (tree view) for OTRS and Znuny.
This add-on enhances the service selection in OTRS and Znuny by replacing the standard dropdown field with a multi-level (tree-like) selection interface. This is particularly beneficial for organizations with extensive service catalogs, as it allows users to navigate intuitively through categories instead of searching through a long, flat list. The extension integrates seamlessly into existing agent and customer forms.
Features
Hierarchical Tree View
Transforms the flat service dropdown into a hierarchical tree structure for better overview.
Multi-Interface Support
Works in both the agent and customer interfaces (e.g., during ticket creation).
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