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otrs.TrackAgentActions

Free

by Complementocompany

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

The otrs.TrackAgentActions package allows administrators to monitor agent activities within the ticket system in detail. It logs which modules are accessed and which actions (such as clicks or page views) are performed, along with timestamps and user IDs. This data is stored in a dedicated database table and serves as an audit trail for compliance, security auditing, or analyzing system usage and user behavior patterns.

Features

  • Action Logging

    Records every module and action triggered by an agent within the system.

  • Audit Trail

    Provides a historical record of user interactions for security and compliance purposes.

  • Usage Analytics

    Helps identify which parts of the system are most frequently used by staff.

Categories

AuditLoggingAgent TrackingComplianceAudit & LoggingReporting & Analytics

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