TicketChecklist
FreeAdds a checklist to the ticket zoom view to track tasks within a ticket.
TicketChecklist adds a 'TODO' list or checklist to tickets. As soon as the ticket owner identifies a task that has to be done, that task can be added to the checklist. A new item in the ticket menu appears: 'Checklist'. As soon as a checklist for a ticket exists, a new widget is shown in the ticket zoom sidebar. This helps agents remember what should be done to solve the issue, especially when the ticket gets many follow-ups.
Features
Checklist Widget
Displays open and completed tasks directly in the ticket zoom sidebar.
Ticket Menu Integration
Manage checklist items via a dedicated popup accessible from the ticket menu.
Progress Tracking
Visual progress bar showing the percentage of completed tasks.
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