HEPTACOM GmbH
companyA German digital agency and Shopware Platinum Partner specializing in e-commerce and B2B solutions. They provide the HEPTAconnect middleware to integrate Shopware with ITSM and helpdesk systems like Zammad, Zendesk, and Freshdesk, and offer SSO solutions for Jira.
Services & Support
General ITSM Support
Available upon requestHEPTACOM supports companies in digitizing and optimizing their customer service and helpdesk processes. As a specialist for modern service solutions, the company focuses on the implementation and integration of the Zammad helpdesk system into existing IT infrastructures, such as Microsoft 365, CRM systems, or IP telephony. Their services include process consulting, the automation of repetitive workflows (using macros and triggers), and the development of functional interfaces to ensure seamless data exchange and improved response times.