OA
OTRS AG
company Germany
OTRS AG is a global provider of service management software, specializing in IT Service Management (ITSM), customer service, and corporate security. Originally founded as an open-source project (Open Ticket Request System), the company has transitioned to a proprietary model, offering the OTRS suite as a managed or on-premise solution. Their platform is widely used for ticket management, process automation, and compliance-driven communication, serving a diverse range of industries from mid-sized businesses to large enterprises.