Zammad GmbH

Zammad GmbH is the commercial entity behind Zammad, a prominent open-source helpdesk and customer support platform. Founded by Martin Edenhofer (the creator of OTRS), the company provides professional services, managed hosting (SaaS), and enterprise support for the Zammad ecosystem. The software itself is a web-based, multi-channel ticketing system designed for IT service desks and customer service teams, featuring deep integrations with various communication channels and a modern, user-friendly interface. While the Zammad Foundation ensures the project's open-source integrity, Zammad GmbH drives its commercial development and professional adoption.