Znuny GmbH

Znuny is a prominent open-source help desk and IT Service Management (ITSM) platform, established as a fork of the ((OTRS)) Community Edition after its discontinuation. Maintained by Znuny GmbH, it provides a robust, Perl-based framework for managing customer requests and ITIL-aligned processes, including incident, problem, change, and configuration management (CMDB). The platform is known for its high degree of customizability and long-term support (LTS) versions.