Znuny4OTRS-EscalationSuspend
Freeby Znuny GmbHcompany
Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running when a ticket is in a pending or waiting status.
Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running when a ticket is in a pending or waiting status.
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