Ticket Zoom

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Mark articles as irrelevant to hide them from the ticket zoom view.

Automatically locks a ticket when an agent opens the ticket zoom view.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Automatically expands article details (sender, subject, etc.) in ticket zoom.